Privacy Policy

At Nisha’s Gems, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase our products. We follow applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), and respect internationally accepted privacy practices for customers worldwide.

By accessing or using our website, you agree to the terms of this Privacy Policy.

Information We Collect

To provide you with the best shopping experience, we may collect the following information:

Full Name
Email Address
Mobile Number
Billing and Shipping Address
Order and Purchase Details
Payment Information (processed securely by authorized payment providers)
IP Address
Browser and Device Information
Website Usage Data through Cookies and Analytics

We only collect information that is necessary to process your orders, improve our services, and comply with legal obligations.

How We Use Your Information

Your information is used for legitimate business purposes, including:

Processing and delivering your orders
Managing payments and refunds
Providing customer support
Sending order confirmations and shipping updates
Improving our products and website performance
Preventing fraud and unauthorized activities
Meeting legal and regulatory requirements
Sending promotional emails or offers, only with your consent

We do not sell, rent, or trade your personal information to third parties.

Payment Security

Your payment security is our priority.

All online payments are processed through trusted and secure payment gateways that use industry-standard encryption.

For your safety, Nisha’s Gems does not store your credit card number, debit card details, CVV, UPI PIN, net banking password, or other sensitive payment information on its servers.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

Remember your preferences
Improve website functionality
Understand visitor behaviour
Measure website performance
Provide relevant advertisements and marketing

You can manage or disable cookies at any time through your browser settings.

Sharing of Personal Information

We may share your information only with trusted third-party service providers who help us operate our business, including:

Payment Gateway Providers
Shipping and Courier Partners
Website Hosting Providers
Email Service Providers
Marketing and Analytics Platforms
Government Authorities, where required by law

These partners are required to protect your information and use it only for the services they provide.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

Although we follow industry-standard security practices, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

International Customers

Nisha’s Gems proudly serves customers across the world.

If you access our website from outside India, your personal information may be transferred to, stored, and processed in India or other countries where our trusted service providers operate.

By using our website, you consent to such transfer and processing in accordance with this Privacy Policy.

Your Privacy Rights

Subject to applicable laws, you may have the right to:

Access your personal information
Correct inaccurate or incomplete information
Request deletion of your personal data
Withdraw your consent where applicable
Request a copy of the information we hold about you
Raise a complaint regarding the handling of your personal information

To exercise these rights, please contact us using the details provided below.

Children’s Privacy

Our website is intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will promptly delete such information.

Marketing Communications

If you choose to subscribe to our newsletter or promotional updates, we may send you information regarding:

New Collections
Exclusive Offers
Discounts
Product Launches
Special Events

You may unsubscribe from marketing communications at any time by clicking the “Unsubscribe” link included in our emails.

Third-Party Services

Our website may use trusted third-party services such as:

Secure Payment Gateways
Courier & Logistics Partners
Google Analytics
Google Ads
Meta (Facebook & Instagram) Pixel
WhatsApp Business Chat
Social Media Platforms

These third-party services operate under their own privacy policies. We encourage you to review their policies before using their services.

Data Retention

We retain your personal information only for as long as necessary to:

Fulfil your orders
Provide customer support
Comply with legal, accounting, and tax obligations
Resolve disputes and enforce our policies

Once the information is no longer required, it is securely deleted or anonymized in accordance with applicable laws.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality.

The revised version will be published on this page with the updated effective date. We encourage you to review this page periodically.

Contact Us

Nisha’s Gems
Email: support@nishasgems.com
Website: https://nishasgems.com
Business Hours: Monday to Saturday | 10:00 AM – 6:00 PM (IST)

Your Consent

By accessing, browsing, or purchasing from Nisha’s Gems, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein.