Payment & Shipping Policy

At Nisha’s Gems, we are committed to providing a secure payment experience and reliable delivery service. Please read the following Payment & Shipping Policy before placing your order.

Payment Policy

We offer multiple secure payment options to make your shopping experience easy and convenient.

Accepted Payment Methods

You can pay for your order using:

Credit Cards
Debit Cards
UPI
Net Banking
Digital Wallets
Cash on Delivery (COD) (Available for selected locations only)

All online payments are processed through trusted and secure payment gateways using industry-standard encryption to protect your personal and financial information.

Nisha’s Gems never stores your card details, CVV, UPI PIN, or banking passwords.

Payment Confirmation

Once your payment is successfully completed, you will receive:

Order Confirmation Email
Payment Confirmation
Order Details

If you do not receive confirmation within a reasonable time, please contact our customer support team.

Cash on Delivery (COD)

Cash on Delivery is available for eligible PIN codes across India.

Please note:

COD availability depends on your delivery location.
Nisha’s Gems reserves the right to disable COD for certain products, high-value orders, or remote locations.
Additional COD charges may apply, if applicable.

Shipping Policy

We carefully pack every jewellery piece to ensure it reaches you safely and securely.

Order Processing

Orders are usually processed within 1–3 business days after payment confirmation.
Customized, personalized, or made-to-order jewellery may require additional processing time.
Orders are processed only on business days (Monday to Saturday), excluding public holidays.
If there is any delay in processing your order, our team will notify you via email or phone.

Domestic Shipping (Within India)

We offer Free Standard Shipping across India on eligible orders.

Estimated Delivery Time:

Metro Cities: 2–5 Business Days
Other Cities & Towns: 3–7 Business Days
Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

International Shipping

Nisha’s Gems proudly ships to customers worldwide.

For international orders:

Shipping charges are calculated based on the destination country and package weight.
Delivery generally takes 7–21 business days, depending on the destination and customs clearance.
Shipping charges will be displayed during checkout or shared before order confirmation.

Shipping Partners

To ensure safe and timely delivery, we work with trusted logistics providers, including:

Delhivery
Blue Dart
DTDC
FedEx
DHL
India Post
Other reputed courier partners

The shipping partner is selected based on your delivery location and service availability.

Order Tracking

Once your order is shipped, you will receive:

Shipping Confirmation Email
Tracking Number
Courier Partner Details

You can use the tracking number to monitor the status of your shipment.

Delivery Issues

If you experience any of the following:

Package marked as delivered but not received
Missing items
Incorrect product received
Damaged parcel

Please contact our customer support within 48 hours of delivery.

Kindly provide:

Order Number
Photos of the package (if applicable)
A brief description of the issue

We will investigate the matter and assist you as quickly as possible.

Customs Duties & Taxes (International Orders)

For orders shipped outside India:

Import duties
Customs fees
VAT/GST
Local taxes

are determined by the destination country and are the responsibility of the customer.

Nisha’s Gems is not responsible for any customs delays or additional charges imposed by local authorities.

Delayed Deliveries

While we strive to deliver all orders on time, delays may occur due to:

Weather conditions
Natural disasters
Public holidays
Courier service disruptions
Government regulations
Customs clearance (International Orders)

In such situations, we will keep you informed and work closely with our shipping partners to deliver your order as soon as possible.

Lost or Damaged Shipments

If your order is lost in transit or arrives damaged, please notify us immediately.

After verification with the courier partner, we will provide an appropriate resolution, which may include:

Replacement
Store Credit
Refund (where applicable)

Incorrect Shipping Address

Please ensure that your shipping address and contact details are accurate before placing your order.

Nisha’s Gems is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Contact Us

If you have any questions regarding payments, shipping, or your order, please contact us.

Nisha’s Gems
Email: support@nishasgems.com
Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)